Mike and Karen.
The key to getting a good file to download and make a print from is to click on the picture with your mouse and it will get larger. Then holding the button down on your mouse, click on the enlarged picture and drag it to your desktop. If you want to make a print at your photo provider place a blank CD or DVD into your slot for the CD or DVD on your computer. Once you see an icon image for the CD/DVD drag the photograph on your desktop to the icon and it should start burning the image on to the disk. Then take the disk to your provider.
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